BOOKING GUIDE FOR

New Clients

Is this your first time visiting us?

Welcome! We very much look forward to treating all our new clients, and have you experience where all the magic happens.

Our team of experienced dermal therapists is dedicated to providing personalised, results-driven treatments tailored to your unique skin needs. Whether you're dealing with acne, pigmentation, or simply seeking a radiant glow, we're here to guide you on your skin journey.

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COMMON QUESTIONS ABOUT

Your First Appointment

Not sure what to book?

How long will it take to see results?

Is there parking at the clinic?

Not sure what to book?

If it’s your first time at Skin Fairy, you’ll need to book an appointment for either:

  • Consultation & Treatment
  • Consultation & Laser Genesis; or
  • Consultation Only

This ensures we set aside enough time and know you’re a new client, so we can prepare for your full Skin Fairy consultation. We’ll always assess your skin on the day to decide which treatment is best suited to your skin goals and we’ll talk you through all options and pricing before we begin.

If you’re a returning client, just select Enzyme Treatment, this will automatically allocate the right amount of time for your session. Looking to book in for an Omnilux LED? You can book that online anytime.

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How long will it take to see results?

No two skin journeys are the same, and results can always vary. Each client is unique and may have different goals, so it may take some time as well as consistency. At Skin Fairy we factor in a client’s body chemistry and internals, as that can play a huge role in results. Typically we would like to have 6-12 months to work towards a goal, however it can take as little as a few treatments before noticing improvements, or longer depending on the client’s skin.

The next question that usually follows is, how often do I need to book an appointment? For regular maintenance, we recommend booking in to the clinic every 4 to 6 weeks. However, for quicker results, we can bring appointments closer together. On the other hand, we can always work within your schedule and what suits you best!

Is there parking at the clinic?

Yes! Our clinics in Claremont and Mount Hawthorn both have free parking for our clients. 

At Claremont we have two client bays at the front of the clinic, as well as extra parking around the back. Simply drive down the driveway next to the clinic to park around the back. 

To find the client parking at Mount Hawthorn, drive through Ilma Lane (next to Snap Fitness), follow the lane and turn right, to the second business parking area, where you will see 'Skin Fairy Parking Only' signs. Walk up to the white door and press the phone button on the keypad, and a staff member will buzz you in. Once you hear the AI generated voice say "door unlocked", open the door and walk through our clinic to front reception.

If ever in doubt, please call our clinics and our lovely team will be able to guide you to find a comfortable parking spot!

"The team at Skin Fairy are so kind, welcoming and knowledgeable."

The appointments are very relaxing, but also educational. The level of customer service provided and the attention to detail shown are outstanding. I’ve been attending Skin Fairy for approximately 8 months in preparation for my wedding and there has been a noticeable improvement in my skin. Highly recommended!

- ANGELA M.

"I’ve been visiting the Mount Hawthorn Clinic for 10 months & I am so happy with how my skin has already improved!"

I’ve had a few different treatments & everything is always explained in detail so I know what to expect. The Fairies are all so friendly & welcoming, I always leave feeling refreshed & looking forward to my next appointment. Thank you for everything you do!

- RACHAEL B.

"All the staff are incredibly warm, welcoming and knowledgeable."

I’ve been a client of Skin Fairy for 3 years now and my skin has never been better (thanks Carly). Each appointment is a wonderful experience and the service is flawless. The clinic is also very accommodating of mums with babies and they go out of their way to ensure the appointments are as relaxing as possible and that is very much appreciated!

- ELIZABETH F.

OTHER QUESTIONS YOU MIGHT HAVE

Can I email or call to schedule an appointment?

You can make a booking with us either via phone call, email, or online. Please ensure you let us know which date & time is most preferable for you.

Appointment availability

If we are unable to find you an appointment time and day that suits, not to worry! We have a cancellation list and we will contact you when an appointment becomes available.

Contraindications

Please note that we cannot perform a treatment if you have had a cold sore outbreak or if you have had botox/fillers within the last 14 days. Please also inform us if you are unwell or have been in close contact with COVID-19.

HAVE A DIFFERENT QUESTION?

We are always here to assist you on your skin journey!

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